Privacy Policy

Every good conversation starts with a little trust. This Privacy Policy explains, in plain language, what happens to your information when you use Duality: AI Chatbot Assistant ("Duality", "the app", "we", "us"). The app is offered by Duality: AI Chatbot Assistant, the developer and legal entity responsible for it. We've tried to keep this short, honest and free of surprises. This policy takes effect on 2026-10-30.

The short version

There is no sign-up and no account in Duality. You open the app, ask a question and keep the conversation going. To make that work, the messages you type are sent to our own servers so a reply can be generated. Payments are handled by Apple, and we use Adapty to understand whether a subscription is active. We don't ask for your name, email address or phone number, and we don't sell your information.

What we collect, and what we leave alone

What the app does handle: the questions and messages you write in a conversation, along with the replies generated for you, because these must be processed to give you an answer. It also handles technical and purchase-related information needed to confirm your subscription, such as an app-specific identifier, the status of your subscription and basic purchase events, along with general device and app details that help things run smoothly.

What the app does not collect: because there are no user accounts, we don't ask you to create a profile or give us your name, email address, phone number or password. We never receive your payment card details. Apple handles those. We ask you not to put sensitive personal details (such as health, financial or identity information) into your conversations unless you're comfortable with them being processed as described here.

Where your conversations go

When you send a message, it travels to the developer's own backend, where the response is generated and sent back to your device. Generations are processed on our own infrastructure rather than being handed to a separate outside service named in this policy. We use what you send only to produce your replies, keep the service working and look after its safety and reliability.

The outside services we rely on, and why

We keep the list short. Apple App Store: this is where you download Duality, and where any purchase or subscription is made and managed through Apple In-App Purchase. Apple processes your payment under its own privacy policy, and we only receive confirmation of what was purchased, never your card details.

Adapty: when used, Adapty helps us keep track of subscription status, confirming whether you have an active subscription, and provides analytics about purchases and subscriptions, such as how many people subscribe or renew. This lets us unlock the right features for you and understand how the app is doing. Adapty processes this information on our behalf and under its own privacy terms.

Purchases and subscriptions

All purchases and subscriptions in Duality go through Apple. Apple handles billing, renewals, refunds and cancellations, and you manage your subscription in your Apple account settings. Adapty may record subscription status and related analytics so the app knows what you have access to. We don't see or store your payment method.

How long we keep things

We keep information only for as long as it is reasonably needed to provide the app, generate your replies, maintain your subscription access, keep the service secure and meet any legal obligations. When it is no longer needed for those purposes, we delete it or make it anonymous. Subscription and purchase records held by Apple and Adapty are kept according to their own policies.

Your choices and rights

You have the right to ask what personal information we hold about you and to ask us to delete it. Because Duality has no accounts, we may need a little help from you to locate the right information, such as details about when you used the app or about your purchase. Just reach out using the contact route below and we'll do our best to respond promptly. Depending on where you live, you may also have further rights, such as correcting information or objecting to certain processing, and you can ask us about those too. For anything relating to payments, you can also contact Apple directly.

Keeping information safe

We take reasonable steps to protect the information that passes through our backend. No system is perfectly secure, though, so we can't promise absolute security. We can only promise to take the care seriously.

Changes to this policy

If the way we handle information changes, we'll update this policy and the effective date shown here. If you keep using the app after an update, the revised policy applies from that point.

Getting in touch

Questions, requests to access or delete your data, or just curiosity? Contact Duality: AI Chatbot Assistant through the support contact provided on the app's App Store listing. Effective date: 2026-10-30.

Duality: AI Chatbot Assistant · bernardfernandes816@gmail.com